FAQs

FAQs related to our store and policies.

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How do I use wax melts?

Using wax melts is easy. Place one melt in the top of a wax melt warmer or in a wax melt burner. Light a tea light or turn on an electric warmer to melt the wax and release the fragrance.

Are your wax melts safe to use?

Yes, our wax melts are made from 100% soy wax, which is a safe and natural material. They are free from harmful chemicals and additives, making them safe for use in your home.

How long does a wax melt last?

The fragrance of a wax melt can vary, but on average, one melt typically provides fragrance for 6-8 hours. It's easy to change melts whenever you want to switch scents.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. You can use this number to track your package.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us at hello@prettypuddlewaxmelts.com within 7 days of receiving your order, and we'll assist you with returns and exchanges.

Are your products eco-friendly?

Yes, we're committed to sustainability. Our wax melts are made from 100% soy wax, which is biodegradable and eco-friendly. We also aim to use environmentally responsible packaging whenever possible.

How can I get in touch with customer support?

For any questions, concerns, or assistance, please contact our support team at hello@prettypuddlewaxmelts.com. We're here to help and provide the support you need.